Preguntas Frecuentes
Preguntas comunes sobre servicios, precios, aprovisionamiento y soporte técnico de Areapac
Acerca de Areapac
¿Qué es Areapac?
Areapac is a Hong Kong registered enterprise telecom provider (CR No. 79540154) offering cross-border IPLC/IEPL leased lines, managed network services, IoT SIM/eSIM connectivity, and self-developed remote access devices. Serving over 200 enterprise and individual clients.
¿Cómo contactar a Areapac?
Phone: +852 3165 1702, Business: biz@areapac.com, Support: noc@areapac.com, or reach us via WeCom. Response within 24 hours on business days.
What payment methods are accepted?
WeChat Pay, Alipay+, PayNow, Visa y Mastercard. Los clientes empresariales pueden solicitar arreglos de transferencia bancaria.
Do you offer free technical consultations?
Yes. Pre-sales consultations and solution design are free. We provide line proposals, architecture recommendations, and quotes at no upfront cost.
Enterprise Leased Lines (IPLC/IEPL)
What's the difference between IPLC and IEPL?
IPLC is a traditional TDM/SDH line, while IEPL is Ethernet-based. IEPL offers more flexible bandwidth and lower costs. Both are physically isolated dedicated channels that don't traverse the public internet.
¿Cuánto tiempo toma el aprovisionamiento?
Standard packages within 24 hours. Custom lines typically 3-5 business days.
What's the minimum bandwidth? Can I upgrade anytime?
Desde 5Mbps. Ancho de banda ampliable bajo demanda sin cambiar la línea — generalmente efectivo el mismo día.
What's the SLA availability guarantee?
El SLA de disponibilidad de red es 99.5%, con soporte técnico 24/7 y respuesta a incidentes.
Which cloud platforms do you support?
Tencent Cloud, AWS CN / AWS, Huawei Cloud, and other partner providers.
Conectividad IoT
What's the difference between SIM and eSIM?
Traditional SIM is a physical card. eSIM is an embedded chip activated remotely. eSIM is better for industrial equipment and vehicle telematics where on-site card swaps aren't feasible.
What does Greater Bay Area roaming cover?
Cubre Hong Kong, Macao y China Continental. Una SIM en las tres regiones, cambio automático, facturación unificada.
¿Hay cantidad mínima de pedido?
No minimum. Start with a single SIM. Volume orders qualify for better pricing.
Dedicated Devices
Are the devices self-developed?
Yes. Console Servers, OOB devices, and secure access gateways are all self-developed, with customization for your deployment environment.
Does OOB need a separate SIM?
Yes, but we offer integrated SIM/eSIM + OOB device delivery — no separate procurement needed.
Didn't find your answer?
Contact our team directly — we respond within 24 hours on business days.
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